Refund policy

Returns & Refunds

We want you to be happy with what you ordered. If something isn't right, here's how we handle it.

Returns

We accept returns on unused and unopened products only. To be eligible, you must contact us within 7 days of receiving your order. Return shipping costs are your responsibility unless the item arrived damaged or incorrect, in which case we'll cover it.

To start a return, email us at [hello@gulp.com] with your order number and a brief description of the issue.

Refunds

Once we receive and inspect your return, we'll let you know whether it's been approved. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for this to appear, depending on your bank or card provider.

Damaged or Incorrect Orders

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us straight away so we can sort it out.

Non-Returnable Items

Some items cannot be returned, including perishable goods, personalised or custom orders, and sale items. Gift cards are also non-refundable. If you're unsure whether your item is eligible, just get in touch before sending anything back.

Exchanges

If you'd like a different item, return the original and place a new order once your return is accepted.

Your Consumer Rights (UK)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. If you wish to exercise this right, notify us within that 14-day window. You then have a further 14 days to return the item. Once received, we'll process your refund within 14 days. You are responsible for return shipping costs unless the goods are faulty or misdescribed.

Package Protection

Package protection is automatically added at checkout. You can opt out if you prefer, but please note that if you do, we're unable to cover orders that don't arrive. Protection cannot be added after your order has been placed.